How do I select a great repair center?
The state law provides you with the right
to take your vehicle to the repair center of your choice.
There is a good deal of mis-information that people need to
weed out when selecting a repair center. Because consumers
do not purchase collision repair work frequently or out of
desire, they need to understand the real facts about
selecting a repair center.
• DO NOT select a repair center because they provided you
with the lowest estimate. Initial estimates only detail the
visual damage to your vehicle. There is almost certainly
going to be more damage discovered after the vehicle is
disassembled and inspected thoroughly.
• DO NOT select a repair shop because they claim to be able
to save your deductible. First of all, the practice of
‘saving a deductible’ is illegal. Secondly, if a business
will accept $500 fewer dollars to repair your vehicle, do
you think they will still perform all of the work specified
by the insurance company? You should insist that your
vehicle is repaired 100% to ensure your vehicle is restored
to its pre-accident operation, safety and value. And if a
body shop is willing to cheat the insurance company, they
are also willing to cheat you!
• DO evaluate the people you have come in contact with. Were
they courteous? Did they explain the insurance claim process
to you? Were they knowledgeable and did they take a real
interest in your vehicle?
• The collision center appraiser should explain your damage
estimate to you in detail so you know what needs to be
repaired and why.
• DO make sure the repair center has a paint spray booth to
ensure the highest quality paint finish possible.
• Ask to see cars awaiting delivery and inspect the quality.
• Ask for references of car dealers, insurance agents or
customers that have had their vehicles repaired at the
• Ask to review the lifetime written warranty. It should be
Do I need to collect 2-3 estimates for my
No! In fact, when you think about it, you
don’t really need an estimate at all. You just need your car
repaired. You have the right to have your car repaired at
the repair shop of your choice. We hope you choose Ultra
How much will this cost me?
Generally our customer is responsible for
paying only their insurance deductible plus any “betterment”
or “depreciation” as assessed by the insurance company.
Often times, our customers ask to have non-accident related
dings or scrapes repaired while the vehicle is already in
the shop. It is a good time to restore the value and beauty
back into your vehicle by fixing the dents, dings or
scratches your vehicle gets in the parking lot or from
driving down the road of life. We call this “extra work” and
our appraisers can provide you with a written estimate to
repair these blemishes too.
What should I do with the check from my
We recommend that you endorse the
insurance check over to Ultra Shine Collision after the
repairs are completed to your satisfaction. If you deposit
the check, your bank will require the check to clear before
you are able to draw funds against it, possibly causing a
delay in the delivery of your completed vehicle. Please note
that our payment policy requires payment in full at the time
of the delivery.
When will my vehicle repairs be
We realize what a huge inconvenience it is
to be without your vehicle. That is why our customer service
goal is to deliver “Quality On Time – Every Time”. However
we are unable to provide you with a realistic promise date
until we have had an opportunity to ...
• Completely and systematically dismantle your vehicle.
• Methodically inspect every part for damage.
• Have your insurance company come out to view the damage
and provide us with their complete supplemental appraisal.
• Order and receive 100% of all the parts needed to repair
We want to give you the best repair in the business and
promise to complete the repairs as quickly as possible and
keep you informed of our progress throughout the repair.
What kind of parts do you use?
There are three types of parts used in the
repair process and all parts are not created equal.
1. Original Equipment Manufacturer (OEM) parts are
made by or for the manufacturer of your vehicle. These parts
are equivalent to the original parts on your vehicle.
2. New After Market parts are copies of your OEM
parts made by another manufacturer. These parts are
generally cheaper than OEM parts, but tend to be of lesser
quality than OEM.
3. Used or Salvage parts are parts that have been
recovered from “totaled” vehicles.
Ultra Shine Collision prefers and requests to use OEM parts
over all other types, but the insurance companies set their
own policies to comply with Massachusetts mandates on After
Market part utilization. Unfortunately we have no control
over their policies. If you are not satisfied with the usage
of After Market parts, you may speak with your insurance
company claim rep or appraiser to get them to authorize the
use of OEM parts.
What is “betterment” or “depreciation”?
If your vehicle has mechanical,
suspension, electronic, tire or battery damage, etc., your
insurance company may assess you an additional cost over and
above the amount of your deductible for what they call
“betterment” or “depreciation”. The following is an example
of how betterment is applied. Your vehicle’s tire is blown
when the car hits the curb. The tire was approximately 50%
worn. The insurance company paid for a new tire costing
$100. The new tire is “better” than the old tire because it
has all new tread. So the insurance company may require you
to pay $50 towards the cost of the tire. Ultra Shine
Collision has NO control over the betterment or depreciation
charges assessed by the insurance company. You may be able
to speak with your insurance company claim rep or appraiser
to review these charges.
Why is the final bill so much higher than
the insurance company’s original estimate?
The original insurance appraisal is
written to identify only the visual damage done to your
vehicle. The insurance appraiser did not disassemble your
vehicle and methodically inspect each part for damage.
Because they do not go through this process, they are unable
to assess all of the damage. As collision repair
professionals, Ultra Shine Collision licensed appraisers
will take the time to identify all of the related damage
done to your vehicle and obtain the necessary authorization
from your insurance company to make these repairs. You
should demand that 100% of the damage is repaired. The
result of our diligence is that your vehicle gets returned
to its pre-accident operation, safety and value.
Will my alarm cause problems?
Your alarm must be deactivated prior to
leaving your vehicle for repairs. During the repair process
it may be necessary to disconnect the battery for welding or
paint baking. Due to this, your alarm system may need to be
reactivated by the alarm installer if you did not deactivate
the alarm prior to leaving the vehicle for repairs. Ultra
Shine Collision cannot be responsible for deactivating or
reactivating alarm systems due to the many types and models.
Please leave your key pads with your keys.
How do I pay?
Ultra Shine Collision accepts several
convenient methods of payment All repairs must be paid in
full at the time of vehicle delivery.
Method of Payment
• A “Direction to Pay” form signed by the policyholder is
the most convenient method of payment. This form authorizes
your insurance company to pay us directly, making life much
easier on you.
• Insurance checks can be endorsed over to UltraShine
• Cash and Treasurer’s Checks.
• Personal Checks.
• MasterCard , Visa and American Express.
Is it OK to leave my personal belongings
in the trunk?
Please remove all of your belongings and
valuables from the vehicle. During the repair process, our
technicians will need trouble-free access to all areas of
your vehicle as it gets disassembled, repaired, painted and
reassembled. Your golf clubs and beach chair are better off
when stored at home.